Quantity Variation:
Due to the nature of the print processes involved, we shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity ordered.

Artwork:
All pricing assumes suitable digital artwork will be supplied by the customer to enable reproduction at an appropriate size on the products purchased. Simple resizing and typesetting will be supplied free of charge at the discretion of Ad-Options Limited. Any artwork, scanning, resizing or original design work will be charged at a minimum fee of £19 per design (up to one hours work) and at £19 per hour or part thereof, after the first hour. You will be advised in advance before any artwork costs are incurred.

Neutral Merchandise:
Reduced prices are available for products without print. These reductions vary with the quantity and the nature of the product. Please consult our Sales Team where this is not shown on the web site. 

Quality:
Most clear acrylic items will take on slight surface marking when handled or in transit and this is considered normal for this type of product. This type of marking is virtually invisible once an insert is in place and the focus is on the content, rather than the surface. Returns cannot be accepted for light marking but if in any doubt please return a sample for verification. If the best possible finish is required, please order items individually bagged (at an extra charge).

Retention of Title:
All goods supplied by us remain ours until any outstanding amount is paid in full.

Products:
We reserve the right to alter any details or design of products illustrated without notice. All dimensions shown throughout this Web Site are approximate. Product colours are as accurate as modern reproduction methods will allow and no liability can be accepted for any variation.  Colours will appear different on different types of display, screen resolution or video driver.

Samples:
Samples may be requested from sales@businessgiftuk.com. These will be submitted on approval, subject to availability, and will be charged if not returned in good condition within 14 days. A insured carriage charge may also be added to high value, heavy or bulky sample items.

Carriage and Delivery:
We aim to deliver all unprinted orders within 2-7 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Printed items may take longer, particularly if artwork and proofing are involved. Standard lead times for printed deliveries range from 1 to 3 weeks from receipt of order & artwork. Blank stock is normally shipped within 2 working days, subject to stock availability.

Several products featured on this Web Site are available for 7 day or less dispatch. Please contact our sales team for further details and express deliveries. Special handling charges may apply to arrange delivery for specific dates. Every effort will be made to deliver on time, but we cannot be held responsible for delays in shipment or late delivery. Carriage is charged extra, as are packing cases where applicable.

Claims:
Any discrepancy in quantity or quality must be notified within 7 days of dispatch otherwise we cannot accept any responsibility.

Cancellation:
You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights. A charge will be made on all cancelled orders to cover artwork samples, fees or administration costs incurred and any time and materials used up to the point of cancellation.

Prices and VAT:
All our prices are for quantities indicated and exclude VAT. For larger quantities please do not hesitate to contact our Sales Department.
For extra colours and print positions please contact us.

Set-up charges:
There may be a specific charge for origination, set-up for extra colours and print positions, and tool charge for 'Specials' where applicable. Please contact our Sales Department for full details.

Refills/Batteries:
All our writing instruments are fitted with excellent quality refills which are available from most specialised retailers.
Batteries are not included unless indicated.

Returns and refunds:
Unprinted items: We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

Printed items: Claims for shortages, faulty goods or other requests for replacements or refunds must be made within 7 days of delivery. Claims for any form of miss-print error cannot be entered into once a proof has been approved by a client, unless there has been a distinct change from that proof which was not authorised by the client . If a refund is due this will normally be made by the same method as the original payment. Please contact our Sales Department for full details or if in any doubt.

Colour matches:
Whilst every effort is made to match print colours to your requirements, due to a variety of both materials and material colours used in our products, we are unable to guarantee that this will always be possible.  Pantone colour matching is usually close but cannot be exact when not printed on pure white paper.

Corporate Logos:
The products featured on the Web Site have not necessarily been supplied or endorsed by the companies whose names and logos have been used. The printing of such is a guide to position and printing effect only. We apologise for any inconvenience caused.

E&OE
Ad-Options Ltd, Reg. Office: 92 Langdale Road, Leyland, Lancashire, PR25 3AS, UK Company No 3247174. Tel 01772 435010 Fax 01772 457280